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FUZZY ECONOMIC REVIEW

ISSN (print) 1136-0593 · ISSN (online) 2445-4192

FUZZY ECONOMIC REVIEW, Volume XIX

AN EXTENSION ON FUZZY INTEGER LINEAR PROGRAMMING WITH EQUALITY CONSTRAINS

Manuel Díaz-Madroñero. Research Centre on Production Management and Engineering (CIGIP), Universitat Politècnica de València, Spain

Josefa Mula. Research Centre on Production Management and Engineering (CIGIP), Universitat Politècnica de València, Spain

Mariano Jiménez. Department of Applied Economy, Universidad del País Vasco, Spain

Jiménez et al. (2007) propose a method for solving linear programming problems with fuzzy coefficients by using a fuzzy ranking method to rank the fuzzy objective values and to deal with the inequality relation on constraints with decision variables considered to be real numbers. Here, we formulate an extended fuzzy…
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FUZZY EVALUATION OF SERVICE QUALITY IN THE BANKING SECTOR: A DECISION SUPPORT SYSTEM

Udo Braendle. Corresponding author, U. Braendle is Associate Professor of Management and Chair of the Department of Business and Economics at the American University in Dubai and Externa Lecturer at the University of Vienna

Sahar Sepasi. Faculty of Management and Economics, Tarbiat Modares University in Tehran, Iran

Amir Hossein Rahdari. Faculty of Management and Economics, Tarbiat Modares University in Tehran, Iran

This study aims at proposing a modified 7-category fuzzy SERVQUAL to measure service quality for the banking sector. We have added new categories to the conventional SERVQUAL to account for the impacts of the bank’s Corporate Social Responsibility (CSR) initiatives, and e-banking. A questionnaire was distributed among the banks’ customers…
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